1. Who are we and what do we do?

We are Hussam Alrawi B.V. We offer online courses and materials (packages and books) as preparation for theory traffic exams B, C, A, and Taxi.

2. Privacy Policy

We process personal data. This refers to all information that can directly or indirectly identify a person (Personal Data). This definition is in accordance with the General Data Protection Regulation (GDPR).

In this privacy policy, we explain which personal data we process and how we do this. Our privacy policy applies to everyone who visits the website and uses our services.

3. Which Personal Data do we process and for what purposes do we use it?

Contact and personal data of customers:

First and last name, address, email address, and telephone number.
We use this data to:

• - Contact you if necessary.
• - Address you by your name.
• - Activate your personal account.
• - Send you an email if necessary about the packages, services, and/or materials you have purchased.
• - Send you a newsletter, for example, when the CBR introduces new rules or when we offer new learning materials.
  (You can always unsubscribe from our newsletter via the unsubscribe link at the bottom of each newsletter).

We may only use your personal data as evidence of the agreement between you and Hussam Alrawi B.V.

Account information:

We use the services you have previously availed of to:

• - Provide you with insight into which package you have taken from us.
• - Offer you the opportunity to make use of our wide range of services.
• - Show your progress and provide tailored advice.
• - Give you the opportunity to book the CBR exam through us.
• - Expand and perfect our services.

Bank details of our customers:

Credit card details, iDeal details, and/or other payment details.
We use this data exclusively to monitor the financial transactions between you and Hussam Alrawi B.V.
We may process your personal data related to the payment method because these details are necessary to fulfill the agreement between you and Hussam Alrawi B.V.
Moreover, we are legally obligated to maintain a financial administration for the tax authorities.

All other data you have provided us, such as data on your social media, will be used exclusively to:

• - Contact you in response to your message.
• - Use your messages and feedback to optimize our services.
• - Process your personal data because we have a legitimate interest in receiving this information from you and because you have made this data publicly available voluntarily.





4. How long do we keep the Personal Data?

We retain personal data for as long as we need it for the purposes mentioned above. We will keep personal data for a maximum of two years due to tax retention obligations, unless you request us to delete it earlier.




5. Do we share your Personal Data with others?

No, we use third parties such as website hosting or translation services, etc., that do not receive your personal data.




6. How do we protect your personal data?

We protect all personal data we process against unauthorized or unlawful access, alteration, disclosure, use, and destruction. We take the following technical and organizational measures to protect the data:


• - Internally, (Personal) data is only available in a protected environment, which can only be accessed by each employee with a password;
• - Our employees have access to the data on a need-to-know basis;
• - Our employees have their portable devices, such as laptops, mobile phones, and tablets, locked with a password;
• - Regular backups are made of the protected environment containing (personal) data;
• - Our employees adhere to a strict "clean desk policy."



7. Cookies:

We use cookies on our website. A cookie is a simple small text file that can be placed on your computer when you visit the website. This text file identifies your browser and/or computer. When you visit our website again, the cookie ensures that our website recognizes your browser or computer.
We use the following types of cookies: Functional cookies: Functional cookies are essential for the operation of our Website. They enable you to navigate through our website and use the functions processed therein. Hussam Alrawi B.V (alrawitheorie.nl) uses these cookies to optimize the functionality of certain pages of the Website.
Analytical or statistical cookies: Analytical cookies are used to examine the quality and effectiveness of the website. For example, we can see how many users visit the website and which pages are visited. We use this information to improve our website and services. Hussam Alrawi B.V (alrawitheorie.nl) uses these cookies to process the browsing behavior of a large number of visitors anonymously into charts and patterns that help us improve and optimize our websites.
Tracking cookies: Tracking cookies follow the clicking behavior and surfing behavior of our visitors. Through these cookies, we can see whether and when you view your profile and whether you click through to our website. We can use these cookies to show you advertisements based on your interests. Hussam Alrawi B.V (alrawitheorie.nl) uses these cookies to make the communication from alrawitheorie.nl both on its own site and on its partner sites more personal and better tailored to the wishes of the individual customer.




8. Third-party websites:

On our website, there are (hyper)links that link to the websites of partners, suppliers, advertisers, sponsors, licensors, or other third parties. We do not have control over the content or the links that appear on these websites and we are not responsible for the practices of websites linked to or from our Website. Additionally, these websites, including their content and links, can change constantly. These websites may have their own privacy policies, terms of use, and customer policies. Browsing and interaction on any other website, including websites linked to or from our website, are subject to that website’s own terms and policies.




9. Changes to this privacy policy:

We are constantly looking for ways to improve our services. Therefore, we may change our privacy policy from time to time. If we make significant changes to our privacy policy, we will announce this on our website along with the updated privacy policy.




10. Your rights and our contact information can be used to:

• - Request us to correct or update your data;
• - Request us to delete your data from our database, without giving any reason;
• - Request a copy of all personal data we have processed about you. We can also forward this copy to another data controller upon your request;
• - Withdraw your consent for processing your data. This only applies to processing based on your consent and does not affect the validity of the processing before the moment you withdraw your consent;
• - Object to the processing of your data by us;
• - File a complaint with the data protection authority if you believe we are processing your data unlawfully.

If you have any questions, comments, or concerns about how we handle your personal data, please contact us using the contact information provided below.